Shipping / Production Update - 14th September
It has been another great week of production and shipping! As thousands of people have been receiving their miners, we wanted to put together a little update to share more info about shipping as well as useful getting started info.
We also wanted to remind you about our awesome remote management dashboard (more info below).
As mentioned in the previous update, last week we completed and shipped in excess of 7500 miners from the factory which has put us well on our way to hitting our target of 30,000 units shipped in September.
The good news is that this last week we matched the previous week's total and have again completed and shipped in excess of 7500 miners. This means we are now about 75% of the way through batch 3 and will soon be moving on to batch 4 (note that this is shipping from the factory - it will take a bit longer for all batch 3 orders to get to our various distributors / logistics partners and to your doors). And this takes our total number of hotspots shipped out to over 25,000 units. Keep an eye on the DeWi onboarding dashboard and the Helium Explorer and you will start to see the numbers ramping up rapidly as customers begin to onboard their miners.
You can see below some pictures of lots and lots of miners leaving the factory!
Since thousands of miners are being delivered as we speak, we thought it would be useful to remind you all of the wealth of guides, tutorials and information we have to help you get started with your Nebra Hotspot and the Helium Network in general.
You can find our Nebra Helium Guides website at https://helium.nebra.com/ and below you can see some of the most useful guides to help you get started:
There are also plenty of other sections in the documentation with FAQs, troubleshooting information and more. We highly recommend you read as much of this content as possible as it will help you to get started and to understand the network mechanics of Helium and the Nebra Hotspot Miners.
If there is any content or information that you think is missing, or you need any other assistance, please reach out to us via email at email@example.com and we will be more than happy to help.
As part of our software offering for owners of Nebra Helium Hotspot Miners, we have created a management dashboard which allows you to track details about your miners as well as to control them (shutdown / reboot) remotely. Take a look at the dashboard and sign up (you can use your email or Google / GitHub login to sign up) at https://dashboard.nebra.com/
Below are a couple of screenshots of various views from the dashboard:
Main dashboard page
Individual device page
You can read all about the features on our dashboard guide but do keep checking back regularly as we will be adding plenty more features as time goes on.
Currently this is a free service, but in time it will transition to a paid platform. However up to batch 5 there is an included free period of use with your miner as we explained at the time of purchase.
We’ve added four new job openings in the last week. Please see below:
We also have a number of other current roles open:
- Senior IoT developer
- Senior full-stack developer
- Customer support agent
- Open Source Erlang and Rust developer with cryptography expertise
If you see a role that suits you, please apply on one of the links above :) If you can't see your ideal role then feel free to reach out. We can explore if there's a role for you within our growing team.
Want to stay connected and keep up to date with the latest Nebra updates? Please join us on the following social networks where we post more regular updates on shipping and production:
You can also sign up to our email newsletter at the bottom of the page on our website.
If you have received your hotspot, we always love to see pictures (like the one in the header) of the installation on top of your house, in your windowsill, with your cat sitting on top of it or wherever else you have installed your hotspots! Post them on social media and tag us so we can share with the team :-)
Last but not least, we also have a couple of new videos we just posted on our YouTube channel. The first one is a general overview of Nebra hotspots and the Helium Network:
And the second one talks about indoor and outdoor placement considerations for your miners:
These videos were created for us by the lovely folks at OBR Studios who are active in the Helium and more general cryptocurrency spaces and we hope to be producing more content with them in the future to help people get started and understand the network. Subscribe to our YouTube channel to get notified automatically of any new content.
In the past few months we have grown our customer and tech support teams significantly to respond quicker to your queries. If you have a customer support issue then please email firstname.lastname@example.org instead of opening a GitHub Issue. We request that you only open GitHub Issues for any software related bugs or feature requests rather than general support queries
Tech support, modifications and warranty
It has come to our attention that some customers have been recommending other customers to make hardware and/or software modifications to their devices, with no input from our tech support team.
Please be aware that you do this at your own risk and any modifications to the hardware or software of your device (unless they are advised by our team directly over a support ticket) will invalidate your warranty and potentially mean we are unable to provide technical support.
If you think you have an issue with your device, please reach out to us via the support email in the section above.
Thanks, as always,
The Nebra Team