Nebra Helium Miner Shipping Update - 4th May 2021
We’re writing to give you an update on the production and shipping schedule for the Nebra HNT Miners. Our team has been busy with production since we last posted an update. If you’ve been on Discord recently, you’ll have noticed we were posting about issues with CE/FCC testing, component sourcing and more. We plan to share more details about this in the near future.
To begin with, we spoke to our manufacturer before their "Labour Day" holiday (1st to 5th May) and they informed us that Batch 1 is expected to start shipping during the third week of May (week commencing 17th May) via our shipping partner Floship (all shipping will be done via the quickest possible air/express methods available) - we are not quite sure why there is a further delay, and will be pushing them to speed this up once they are back to the office on the 6th May. Regarding batch 2, this will be shortly after batch one and we will post an update as soon as possible on that as soon as we have more solid info. For all other batches we’ll provide an update in upcoming updates that will be posted on the Nebra blog.
We realise there have been multiple delays up to this point and we’re doing our best to mitigate this as we move forward. As some of you may know, the electronics market is in a difficult situation right now with mass semiconductor shortages which is having an effect on the supply chains of many businesses, including ours. We are doing our best to provide estimated dates that are as accurate as we possibly can, but situations are changing literally every day at the moment and it is a very difficult environment.
During the last month, we’ve had a big increase in customer support messages which has led to delayed replies from our team. Three new team members have joined us in the last two weeks to help answer your questions faster and help us to work through a backlog of tickets. If you’re still waiting on a reply, we should be in touch soon.
Thanks for your continued patience and support.
The Nebra Team