3rd June 2021 - Nebra Miner Update
This week we have updates on shipping dates, the Nebra dashboard, software bugs and more.
Batch 1, 2 and 3 shipping dates
Batch 1 and 2 Outdoor Miners will start shipping towards the end of June. They are currently being prepared for assembly and certifications are being finalised. Today, the WiFi dongles were certified and we expect the full miner to be certified within the next week or two. Batches 1 and 2 outdoor (around 2500 units total) are being assembled simultaneously in the factory, so will be shipped out back-to-back.
Batch 2 and part of batch 3 Indoor Miners are currently in the PCB assembly process and will start shipping in June (some components for batch 3 are due in imminently, but we have started producing with what we have available). However, batch 3 will likely spill over into July. These units will ship out as and when units roll off the manufacturing line and not in one large batch, as we have done with batch 1.
Please note that if you’re in batch 1, 2, or 3 there’s no need to contact us asking for your tracking number. We will automatically send it to you as soon as your miner leaves the shipping facility. This should be the same for distributors too (Parley, Distrelec, SparkFun etc) however for more specific information on their processes you will need to reach out to them directly.
We know many of you are interested to know exactly when these will arrive. In the coming weeks we will have an update with a more precise shipping timeline. As of right now this is the schedule for batches 4 & 5.
Batch 4 (orders placed from Midnight UTC 26th March 2021 to 23:59 UTC 12th April 2021)
- Indoor (shipping in July)
- Outdoor (shipping in August)
Batch 5 (orders placed from Midnight UTC 12th April 2021 to TDB)
- Indoor (shipping in end of Q3 2021)
- Outdoor (shipping in end of Q3 2021)
As a side note, we keep this page up to date with the current shipping dates. https://www.nebra.com/pages/nebra-miner-shipping-dates
Unsure of your batch number?
We receive a lot of requests from customers asking what batch their order is in. The batch numbers relate to the time period you placed your order. So, for example, if you placed your order between 26th Jan 2021 to 23:59 UTC 9th Feb 2021 then you’d be in batch 1.
To make this easier to understand, our team member Kevin has built a nifty calculator where all you need to do is enter your order number and it will tell you your batch number.
The calculator can be found on this page.
Hardware Issues resolved
As mentioned in our post last week we had two issues with the first batch of 1000 Indoor miners. The first issue was the loose daughterboard module, and the second issue was the loose antenna connection.
These should have been resolved for future batches of indoor miners after the first 1k units, however if you experience any issues like this, please could you take some photos and send them to us at email@example.com so we can investigate further.
Bugs in software/Helium app
Since shipping out the miners, we also had a number of bugs pop up in the software. Some of these were also in the Helium app which the wonderful team over there have been fixing as quickly as possible. We’ve been documenting and rolling out fixes for the bugs in our software this week as well.
We have received some reports from people about their devices not syncing. Please give it some time to sync up. The explorer and app are usually not up to date to show this. You should use the diagnostics function in the Helium app or your local diagnostics (you need to go to the local IP of the miner on your local network) to see more up to date info. Please give it 24 hours to sync before contacting us with this issue.
If you have any issues then we recommend you review our Indoor Miner troubleshooting documentation first before contacting us, as you may be able to fix it yourself very quickly. Primarily we recommend you follow the steps to plug your hotspot into a wired ethernet connection to download the latest series of updates which resolve a majority of issues.
Troubleshooting docs: https://helium.nebra.com/indoor-hotspot/troubleshooting
If you’ve attempted to fix the software and you’ve had no luck, please send us an email to firstname.lastname@example.org with the following information:
- Model of unit:
- Mac address of the unit (Shown as ETH on sticker):
- Frequency of the unit (Shown as Freq on sticker):
- How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular):
- How are you powering the unit? (Included adaptor, POE, Third party adaptor):
- If the issue relates to initial setup of the hotspot:
- What make & model of phone are you using?
- What version of the Helium App are you using?
- Do you have any screenshots of any error codes?
This week our team has also implemented the ability to add your miner to the dashboard just by scanning the QR code. You can sign up to try the Nebra Dashboard here.
We've added two more roles this week. We're hiring more customer service agents to respond to your requests at a faster pace, plus the role of financial controller.